We bill your account immediately after a service is performed. The following business day, we then automatically charge your saved credit card on file for the balance. We accept all major credit and debit cards and do require a cc on file for service. This allows us to provide the best service at the best price.

Our mowing service includes trimming of the entire perimeter of your property, edging along hard surfaces and finally blowing off the debris.

We offer weekly and bi-weekly services. During the months of spring March-June, we recommend a weekly schedule to promote healthy grass growth, minimize pest and weeds and ensure your lawn is always looking its best. We are able to adjust quickly to our client’s request and preferences.

As a professional lawn care service, our clients expects us to keep their grass mowed on schedule. During the months of the year when your lawn is actively growing it is better for us to come out and mow the lawn wet than it is to skip and run the risk of it going multiple weeks without service. There are times when ruts my be created in your lawn due to the lawn being wet when mowed. These ruts are almost always temporary and self fix as the lawn dries out. If you ever feel like your lawn is too wet to be mowed on your scheduled day, please contact us right away and we will be happy to pause service. We do our best to make the best decision for our clients but because of the subjectivity of this type of situation it can be hard to get it right every time for every client’s preferences.

No one needs to be home when your lawn is mowed. All we need is access to all areas of your property that have grass.

Our mow prices are based on the size of your lawn. We use software that is based on google maps and allows us to measure the square footage of your grass. The lower the square footage, the lower the price. Our minimum price at 3,000 sq ft and goes up to 7,000 sq ft. We do not provide services for lawns larger than 7,000 sq ft,

Rain is the most common cause of any delays with your mowing. We do our best to work through light to medium amounts of rain when safe. Depending on the upcoming forecast we could potentially service your property the day before or after your assigned day. If we get behind for any reason we will always be out the following day. We never skip properties or leave work incomplete due to delays.

We work Mondays through Fridays. If necessary, we will use Saturdays to help make up for any delays. We will be in certain neighborhoods on certain days, and will provide you with a specific service day for your lawn. We make every effort to maintain the same route every week. Several factors can affect our schedule, so we cannot guarantee an exact time or specific time range each service day.

Because we follow a strict schedule, we don’t have the luxury of “taking off” on any of the major holidays with the exception of Christmas.

If for any reason, you need to reschedule, cancel or skip a service, please contact us at least 24 hours in advance by phone, or e-mail us at emeral.horizon.lawncare@gmail.com. We will make every effort to make the change, but with no guarantees. After a skip, cancellation or rescheduling, your service will be picked back up on the next scheduled service date for your yard, which could raise your established mowing price due to the expected growth in that period.

No same-day cancellations are accepted. There is no obligation by ether party to continue service and you may cancel at any time. We hope that you stay with us for the entire season, and we promise to make every effort to earn your loyalty.

We appreciate you letting us know if you have any pets that are kept outside so that the crew will be aware of them. Our crew makes ever effort to not let your pet through the gate, but we cannot guarantee your pet will not escape from your yard. Please leave your pet inside on your scheduled service days. Please pick up all pet droppings, toys, bones etc. the day before we mow. If hit by a mower, objects like these are hazardous to our workers and others, including damage to your property.

Your gate must remain unlocked for the full day of your regularly scheduled service. If you prefer not to unlock your gate, we recommend that you use combo locks and that you provide us with the password or combination. Sorry, we are unable to send our crews back or issue any credit for not mowing inside a locked fenced area.

If there is any property damaged by our crew, the most common being hidden sprinkler heads, please contact us immediately, within 7 days, so we can make a timely professional repair at our expense. ** We will not honor any request for repair expenses for damaged property that we were not made aware of and allowed to rectify beforehand.**

Fence damage is very common. Most fences are not engineered with mowing in mind. If your fence has pickets with grass growing along them instead of some kind of runner it is vey common for trimmer line from the weed eater to create a line in the fence. Though we make out best effort to keep the line at a safe distance, yet close enough to cut every blade of grass, we cannot guarantee not coming in contact with the fence.